Software companies do not need another generic chatbot. They need domain agents that understand the product, the tenant, the customer’s data, and the exact actions the platform can safely take. Solemi supplies the product and engineering team behind that roadmap.
These original SaaS scenarios show the difference between adding a chat surface and engineering an agent into the product’s real objects, permissions, and workflows. They are patterns, not named customer claims.
AGENT IN-PRODUCTTarget outcome: turn a user’s goal into a useful product artifact without forcing them to learn every formula or configuration path.
Domain agent embedded in the product
The operating need
Customers understood the analysis they wanted but struggled to configure views, formulas, charts, and project rules across a complex portfolio-management product.
What the team built
A product and engineering team mapped the platform’s objects and actions, then built a domain agent that translates a request into formulas, analyses, and configurable views inside the application.
How it went live
The first version generated previews in a limited set of workflows. Tenant permissions, reversible actions, evaluation cases, and product telemetry were established before broader write access.
Who stays responsible
Users inspect and confirm every generated artifact. The product enforces tenant boundaries, role permissions, and the set of actions the agent is allowed to propose.
Composite scenario based on public implementation research. It is not a named Solemi client engagement.
FASTER HANDOFFSTarget outcome: resolve bounded requests immediately and give specialists the full investigation when a case needs judgment.
Product-aware customer operations agent
The operating need
The support team was buried in repeatable product questions while the hardest cases depended on customer configuration, account history, and region-specific policy.
What the team built
The team grounded an agent in approved help content, ticket history, account objects, and policy boundaries; it could resolve selected cases and assemble a complete handoff for the rest.
How it went live
A single high-volume case family launched first. Answers, reopen rates, escalations, and missing knowledge were reviewed weekly and fed back into the source content and evaluation set.
Who stays responsible
Security issues, policy interpretation, account changes, and uncertain answers route to specialists with the conversation, evidence, and attempted steps attached.
Composite scenario based on public implementation research. It is not a named Solemi client engagement.
Agents should complete work inside the product—not sit beside it.
The strongest product agents use the customer’s real objects, permissions, workflows, and history to create or change something valuable inside the platform.
The agent should deepen the product’s domain advantage.
These are starting patterns, not preselected products. Discovery determines whether the workflow, data, controls, and expected value justify engineering an agent.
01
Domain workflow agent
Turn a natural-language goal into a product-native plan, artifact, analysis, or multi-step workflow using the customer’s own data.
HUMAN AUTHORITYTenant boundaries, permissions, previews, and reversible actions come first.
02
Product-aware service agent
Resolve repeatable cases with account and product context, draft harder cases, and transfer the full investigation to a specialist.
HUMAN AUTHORITYNuanced policy, security, and high-impact changes route to people.
03
Revenue and trust agent
Qualify demand, prepare security questionnaires, assemble implementation answers, and create approved records in CRM or trust systems.
HUMAN AUTHORITYConsent, citations, owners, and final commercial approval remain explicit.
Product context is more than a knowledge base.
Discovery maps the product’s objects, actions, event model, permission boundaries, tenancy, evaluation data, and the human moments where a preview or approval is required.
Product studios can sell the roadmap; Solemi supplies the agent team behind it.
The opportunity is strongest for firms that already design the product, implement the platform, run growth, or manage the customer’s cloud environment. They keep the account and product relationship while our PMs and engineers build behind their brand.
Partner with Solemi to define the domain, data, authority, evaluation, and team required for a credible agent feature. You own the product relationship and roadmap; our team builds behind your offering.
