01
Email-to-TMS agent
Read tenders and attachments, validate required fields, create the order, and route ambiguous or nonstandard freight for review.
HUMAN AUTHORITYCommercial exceptions and uncertain classifications escalate.
SOLEMI / INDUSTRY FIELD GUIDELOGISTICS & SUPPLY CHAIN
Move theexception beforeit becomes delay.
Logistics work moves through email, calls, documents, TMS records, appointments, and constant exceptions. Solemi helps your firm engineer agents that keep the routine moving and bring the right context to people when the plan breaks.
EXPLORE ALL INDUSTRIES ↗
High-volume coordination creates clear first workflows.
These are starting patterns, not preselected products. Discovery determines whether the workflow, data, controls, and expected value justify engineering an agent.02
Appointment coordination agent
Coordinate facilities, carriers, drivers, and internal systems across voice and email while keeping status synchronized.
HUMAN AUTHORITYPeople handle capacity conflicts and relationship-sensitive changes.
03
Shipment exception agent
Detect likely misses, investigate inventory, carrier, weather, and customer context, then prepare the viable recovery paths.
HUMAN AUTHORITYAn accountable operator chooses customer and cost tradeoffs.
How the work could take shape.
LESS REKEYINGTarget outcome: let operations staff manage freight exceptions instead of copying standard tenders between systems.
Email-to-TMS order operations
- The operating need
- A high-volume brokerage received tenders and attachments in inconsistent formats. Teams manually read, classified, priced, and entered routine orders before coordination could begin.
- What the team built
- A team connected shared inboxes, customer rules, pricing services, and the TMS; agents extracted required fields, validated the shipment, created the order, and prepared the next coordination step.
- How it went live
- The first release covered standard lanes for a small customer group. Missing fields, unusual freight, low-confidence classifications, and commercial exceptions all entered a staffed review queue.
- Who stays responsible
- Operations people approve nonstandard freight, pricing exceptions, capacity tradeoffs, and any commitment that changes the customer relationship.
Composite scenario based on public implementation research. It is not a named Solemi client engagement.
ROUTINE WORK MOVESTarget outcome: keep appointments and status updates moving while coordinators focus on conflicts and service recovery.
Appointment and status coordination agents
- The operating need
- Warehouse and transport teams spent much of the day calling drivers, confirming appointments, answering status requests, and synchronizing updates already held in operating systems.
- What the team built
- The delivery team built bounded voice and email agents connected to appointment, shipment, facility, and contact records so routine conversations could update the same operational state.
- How it went live
- One facility and a narrow set of approved intents launched first. The team reviewed transcripts, handoffs, completion rates, and failure reasons before adding sites or conversation types.
- Who stays responsible
- Staff handle capacity conflicts, relationship-sensitive changes, ambiguous requests, safety issues, and every recovery decision with cost or customer impact.
Composite scenario based on public implementation research. It is not a named Solemi client engagement.
Connect the records and communications behind every shipment.
Agents can advance repetitive coordination across email, documents, TMS records, appointments, and status updates while people retain every service, cost, and capacity tradeoff.
Sell through the firms already inside the movement of goods.
ERP and supply-chain consultants, MSPs, operational advisors, and product firms already see the inbox work and system gaps. Solemi becomes the delivery capability behind the offer they are positioned to lead.A shipment is a chain of identities, commitments, messages, and exceptions.
The first data map should follow one shipment from request through completion and identify the authoritative record, communication channel, decision owner, and exception path at every handoff.01TMS + orders
02Rates + contracts
03Email + attachments
04Capacity + locations
05Appointments + status
06Customer rules + escalation